A Desktop Support Engineer resolves issues present in a company’s computer system. They fix server and security problems that impact business networks. The Support Engineer installs, maintains, and troubleshoots required client software and hardware, whether onsite or remotely. As computer issues occur at any time, Desktop Support Engineers work a variety of shifts, including weekends. Although they can virtually access client computers and mostly work from their office or desk, they may have to travel to the assigned field or site and server rooms to set up and fix client computer systems.
A Support Technician’s primary aim is to provide support to an organization’s IT systems to help them meet their business goals. They ensure that all computers and networks operate efficiently with high uptime. As a support engineer, you will assemble and install client desktop computers and assist the end-user in securing their hardware. The essential job descriptions include the following:
* To support daily technical support activities for desktop, data, and server management
* To set up and test desktop computer peripherals
* To perform the system changes adhered to organizational policies
* Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
* Maintain technical documentation in association with other functional departments
Provide Client Service:
They must provide excellent service and meet client needs while offering cost-effective technological solutions to the organization.
Install and maintain equipment and software:
Support Engineer’s setup client workstations for specific projects. They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
Troubleshoot technology issues :
engineers use their skills and knowledge to help end users solve their technology issues.
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