Support Engineers assist clients in solving complex technical issues. They employ practices intended to reduce the occurrence of network connectivity issues. This position, however, includes a clear demarcation of various duties that all come under this job purview. Job tasks include the following responsibilities:
Provide on-site support: A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site as required. The professional collaborates with other network professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities.
Network Maintenance: Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of enterprise routers, servers, and networks. They engage in routine maintenance checkup as well. With the advent of cloud-based services, keeping the network up and running has become more important to the enterprise than previous.
Troubleshooting and Debugging: Engineers confer with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software. They must have a good understanding of Ethernet and wireless networks. Engineers should consult all relevant documentation of the client network topology when making troubleshooting decisions.
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