In a contemporary intelligence and with the rise of the global tech world, the role of desktop support technician is inevitable. A Desktop Support Technician is a professional,called when something goes erroneous with a desktop computer in their organization or at their designated field site. They help in troubleshooting the issue for organizations to maintain the functionality of the system to be in line with business goals. Predominantly they are responsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.
The Desktop support technicians are presents almost in every industry or enterprise: Hospital, IT companies, retails, Pharmaceuticals, MSP (Managed Service Providers), Network Operation centers (NOC), as freelance providers like FieldEngineer.com. Following are the customary roles and responsibilities of a skilled Desktop Support Technician
Desktop Support Technician Certification:
Apart from the essential degree in computer science, keeping in mind ever-changing world, the following are top Desktop Support Technician Certifications as a critical enhancer for your career:
- CompTIA A+/ Network+, Microsoft, and Cisco certifications.
- MCDST (Microsoft certified desktop support technician)
- MCSE (Microsoft Certified Solutions Expert)
- MCP (Microsoft Certified Professional)
- HDI – Desktop Support Technician Certifications